Technical Faqs

  • Accessing C-panel
  • Where to upload your files
  • Files in Your Account:
  • How to View Your Pages:
  • Uploading Files with FTP:
  • Uploading your files in the correct mode (ASCII or Binary)?
  • Accessing the Control Panel
  • Email Options
  • Adding and Removing Email Accounts
  • Autoresponders
  • Email Forwarding
  • Blocking Email Messages
  • About Email Aliases
  • Mailing Lists
  • Read Web Mail
  • Password Protect Directories
  • Subdomains
  • DNS Lookup
  • Backup
  • Using SSL (Secure Socket Layer)
  • Change Password
  • FTP Manager
  • File Manager
  • Error Pages
  • Web/FTP Stats
  • Raw Access Logs
  • CGI Center
  • Shopping Cart
  • SQL Database
  • Mime Types
  • Cron Jobs
  • Apache Handlers
  • SSH Telnet
  • Search Engine Submit
  • What is the name of my incoming mail server? (POP server)
  • What is the name of my outgoing mail server? (SMTP server)
  • What do I do with my CGI scripts?
  • I changed my control panel password and now I can't get in.
  • How do I get my email?
  • I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
  • Do you have a secure certificate that I can use?
  • What is the path to perl?

  • A
    ccessing C-panel
    To access your C-Panel account manager, you can login into it with: (Once your Domain name servers have resolved)
    or http://ipaddress/~username/cpanel/ (change the IP number and username to the one we sent you)
    Again, if your domain name is not pointing to our servers yet, calling it with your IP will enable access to your account.

    Where to upload your files
    Your html files, and or the files you want to make accessible to the World Wide Web must be uploaded to your account. When you first FTP into your account, you'll be taken to your "Home" directory. Don't confuse this with your "web directory." The home directory is "not" accessible to the World Wide Web; it's a private directory where critical system files reside. DO NOT delete files that have been created by the system, otherwise your web site may disappear into cyber oblivion!

    The public_html and www directory - (Where web accessible files are placed)

    These are the two directories, where files you want accessed from the web must be placed. Open the folder "public_html" , which is your "web accessible directory." The folder named "www" is actually a shortcut to public_html, (both of them take you to your web directory). Upload the files you want accessible to your visitors and feel free to make the appropriate sub-directories you'll require.

    Files in Your Account:
    When you initially log into the root of your account, depending upon the method in which you choose to log in, you will see various hidden files and directories, among them, the two that hold the most importance are the public_html and public_ftp directories.

    Do not delete or rename any of these directories or any hidden files that you may find. These directories are automatically setup by the system and required in order for your hosting account to function properly. Deleting or renaming any of them will cause fatal errors that can only be repaired by deleting and resetting your account. Deleting and resetting your account will inadvertently cause you to experience DNS problems, these problems are not something that can be manually fixed, as they can only work themselves out in an unpredictable amount of time.

    Of these directories, the most important to you is the public_html directory. This is the directory where you will upload your web pages and create other sub-directories that will pertain to your website and be viewable from your web browser.

    Your site will not be viewable on a web browser unless the files are uploaded to the public_html directory.
    Upon entering your public_html directory, you will see only one directory, which is your cgi-bin. This is the directory where you will upload your cgi scripts.

    Do not delete of rename your cgi-bin directory.

    As you add features from your Control Panel, the system will automatically create other directories within this area. Any and all sub-directories and/or files created by the system are required by the system and should not be deleted or altered in any way. The index.html page is the default entry page for your account and this file should be replaced by one of your own design.

    How to View Your Pages:
    If the hosting plan you ordered does not include a unique IP address, you WILL NOT be able to see your pages with a browser by typing your IP address; however, you may do so by going to the following URL: http://IP_address/~yourusername/

    Be sure to include the forward slash at the end of these two URLs. If your domain has been transferred and is live on our servers, you can view your pages with any browser by typing any of the following in your browser:

    If you are getting an error when typing the above, several things could have gone wrong, these are as follows:
    Your initial page is not named index.htm or index.html
    The code in your index page is incorrect
    The registration/transfer request for your domain has not been completed.

    Uploading Files with FTP:
    When you open your FTP software you will see a screen.
    Click NEW. You will get a blank screen to setup and use as your connection to your site.
    Enter the following information:
    Profile Name: You can enter anything here. This is just used by the FTP software to store and save your configuration.
    Host Name: Your Domain Name or IP address (if your name is not registered or if you are transferring your Domain to our service, you may need to use the IP ADDRESS until the name is propagated throughout the different Domain Name Servers available on the Internet.)

    Host Type: Set it to Automatic Detect

    User ID: Enter your username. This can be the username we sent you at sign-up, or it can be the username of any FTP user you created in your control panel. (Remember that usernames are case-sensitive!)
    Password: Enter the password for the user. (The password is case-sensitive!). Check the "save password" box if you don't want to have to keep entering your password every time.
    Click OK. Your FTP Software should now login to your site.

    Upload your files to the public_html directory.
    Your site will not be viewable on a web browser unless the files are uploaded to the public_html directory.

    Note: You should name your main (home) page 'index.htm' or 'index.html' (all lowercase) file names on UNIX machines are case-sensitive, make sure that your links and filenames match exactly.

    Uploading your files in the correct mode (ASCII or Binary)?
    Uploading in the wrong format for images or binaries will result in a strange mess appearing in place of the file. For CGI scripts, this mistake has to be the most common cause of that annoying error known as the (Server 500 Error - Malformed Headers). While this can be the result of many various programming errors, the most popular amongst new users are uploading their scripts in the "WRONG" format. Your cgi scripts "MUST" always be uploaded in ASCII mode. Alternatively, if you upload an image or .exe file, it must be done in "BINARY" mode.

    The difference between ASCII and BINARY
    HTML or text based files are supposed to be transferred in ASCII mode Uploading them in binary will damage them, thus causing a server 500 error.

    BINARY mode is used for transferring executable programs, compressed files and all image/picture files. If you try to upload an image in ASCII mode, you'll see a strange mess. If this happens, just re-upload it in the Binary format.

    Setting your FTP client to automatically detect ASCII and Binary file transfers
    Most FTP programs have "AUTO" mode, which will tell the FTP client to automatically detect the file type you're transferring and will select the appropriate mode. By default, most FTP programs will attempt to transfer everything in binary mode, but when "Automatic" is selected, the FTP client will check a list of known ASCII extensions, (for example, .pl, .cgi, .txt). If it detects one of these extensions, it automatically switches to ASCII mode.

    If you have any questions, feel free to contact us.


    Accessing the Control Panel
    You can access your Control Panel by going to any browser and entering your URL followed by :2082 or /cpanel/
    For example, if your domain is, you would enter one of the following:

    Please Note: In order to access your Control Panel before your domain name registration or transfer is completed you will need to enter your IP address instead of your domain name. For example, http://IPAddress/cpanel/ or http://IPAddress:2082

    To access the Control Panel from any Web Browser follow these steps:
    Go to your Website URL followed by :2082.
    For example,

    Enter your master username and password. These are the username and the passwords we sent you when signed-up. (Check the "Save this password in your password list" box if you don't want to have to keep entering your password every time to access the Control Panel.
    Click OK.

    Email Options
    Your default email account acts as your "Catch All email account". Any email messages sent to an account on your domain that does not exist will automatically go to this address.

    For Example, if your master username is "nick" your default address will be Now lets assume that someone sends an email to and you have not yet created an email account for kostas, that particular message will arrive at your default address of

    To change your default email account, click on Default Address and type in the new address. You will need to type the entire address:
    Then click Change. Make sure you are using an account that actually exists. If the account does not exist, you need to set it up using the Add/Remove Accounts Feature.

    Adding and Removing Email Accounts
    To add a new Email account:
    Click on Add/Remove Accounts
    Click on Add Account.
    Type the username you want in the Email box and the password you choose for this account in the Password box.
    Click Create and your new account will be activated.

    In order to receive mail sent to this address, you must set up the new account in the program you use for email.
    For example, if you access your email through your browser, you need to add this account to your browser's email program.
    To Remove an Email Account:
    Click on Delete to the right of the account that you would like to remove.

    Autoresponders will automatically send an email for you. Autoresponders are typically used to send information in response to a visitor's request.

    For example, visitor's could click on a link that says "Click Here to Receive updates." When the visitor clicks on the link, their email program will open a new message addressed to your autoresponder. When they send the email, your autoresponder will reply by automatically sending your updates to the visitor. This feature is also useful when you know you will not be reading or responding to incoming email massages for a period of time. To create an autoresponder you must first create an email account.

    To add an autoresponder:
    Click on Autoresponders
    Click on Add AutoResponders.

    In the Email box, type the email name you choose for your Autoresponder. This will be the email address that visitor's click on to access the Autoresponder. If you think you may set up more than one Autoresponder, it is helpful to choose a username that is descriptive. For example, update. The mailto link you will place on your site will be Fill in the From and Subject boxes, then place the information you want to send in the Body area. You can not use html tags in an Autoresponder. They will only accept plain text.
    Click Create and your new Autoresponder will be activated.
    To delete an autoresponder:
    Click on Delete to the right of the autoresponder that you would like to delete.

    Email Forwarding
    You can have any or all email addressed to your domain account forwarded to an outside email account or to a different email address within your domain.
    To add an email forwarder:
    Click on Forwarders
    Click on Add Forwarder.
    Type the account name of the address you want mail forwarded from in the first window, and the complete email address you want the mail forwarded to in the second window.
    Click on Add Forward and your new Forwarder will be activated.

    Remember, you can forward mail to any address, inside or outside of your domain. For example: or
    Be careful when forwarding email accounts inside your domain. You might inadvertently create an indefinite loop that can cause all email accounts to stop working on your domain.

    NOTE: You do not have to create an email account to setup a forwarder. For example, if you want to forward all email messages going to, do not create a an email account for When you setup the forwarder the server will know what to do. If there is an email account created for any forwarder, that forwarder will not function.
    To delete an email forwarder:
    Click on Delete to the right of the forwarder that you would like to delete.

    Blocking Email Messages
    You can block unwanted email according to email address, subject, header, recipient, or even phrases inside the body of the message.
    To block unwanted email:
    Click on Block an Email
    Click on Add Filter.

    Use the drop down menus to choose what you want blocked.
    For example, you might want to filter out pornographic email messages. You could choose Subject, Body or Any Header from the first drop down menu, and Contains from the second drop down menu. Then type a phrase or word that frequently appears in the header or body of email you receive that promotes pornographic content.

    For example "babes." To block email from a specific source, just choose From in the first drop down menu, then Equals from the second menu. Type in the person's email address in the box and click Activate.
    To remove an email block/filter:
    Click on Delete to the right of the filter that you would like to delete.

    About Email Aliases
    You never have to create email aliases. Your default email account is setup as a "Catch All" account, meaning that any email coming to is delivered to your default account.


    Mailing Lists
    Allows you to add, remove and edit Mailing Lists.

    Read Web Mail
    Allows you to read your email messages online. (similar to Hotmail)

    Password Protect Directories
    NOTE: This feature might not work with Front Page Extensions Installed.
    The Password Protect Directory feature in your Control Panel allows you to restrict access to a particular directory within your account and allow access by assigning usernames and passwords to individuals that you choose to allow such access.
    To access this feature click on Web Protect. You will be asked to select the directory that you want to protect, simply click the text link of the directory name and you will be taken to the screen where you complete the specifics for user information.

    You will need to enter a unique name (Protected Resource Name) for this password protection in the upper section of the screen. The name must be a single word or phase with no spaces. Enter the name and click the save button. Now you are ready to add users that can have access to the specific directory.
    To add a new user, simply input the username and password and click Save. You will be taken to a screen that will confirm the new user and you can click the link on the bottom of the screen to go back and add more users.
    To change a password for a user, simply input the username and the new password for the user and click Save.

    NOTE: Usernames and passwords MUST be from 6 to 8 characters long. Any less than 6 or greater than 8 will cause your protected directory cease to function and you will receive an error when trying to enter the directory.
    To delete a user, select the user from the list and click the Delete button.

    For accounts that have this feature, users can log into this area in the Control Panel and setup subdomains under their account plan.

    When you create a subdomain, a directory with the name of the subdomain is created inside the public_html directory. This directory is mapped to the subdomain. For example, if you create a subdomain called, a directory called sub1 will be created inside your public_html directory, files that you place inside the sub1 directory can be accessed by directing your browser to one of the following URLs:
    All subdomains setup through the control panel draw their resources from the parent account plan.

    DNS Lookup
    Allows you to search DNS entries for a particular domain.

    This option in your Control Panel allows you download a compressed file that contains the directories and/or files located in your account. This is an excellent way to backup your own files.

    We HIGHLY recommend that you make it common practice to backup your own web pages.
    Once you've downloaded the compressed file, you can keep it in your local computer.
    If you ever need to restore the compressed file, just return to this part of your Control Panel, click Browse, look for the file in your local computer and click Upload.

    Using SSL (Secure Socket Layer)

    SSL Provides a Secure Connection:

    A secure connection means two things: encryption and authentication. Encryption ensures that no one can snoop the connection between the browser and your server; authentication ensures the client, through a certificate, that the server is who they say they are. The security is assured on two levels.

    At the network level, the first time the browser connects to a server, the browser stores the server's certificate. This is the encryption part of the secure connection. Each time the browser "thinks" that it is communicating with this same server, it verifies that this same certificate is used to assure the secure connection.

    At a higher level, a server's certificate is "signed" by a trusted external authority that the browser knows about, such as VeriSign or Thawte. This is the authentication part of the secure connection. The server information (country, state, city, organization) is encoded into the certificate and certificate request. The external authority signs your request and guarantees that your server information is legitimate.

    You can purchase a certificate from Verisign or from Thawte. We will setup your SSL certificate to work for you no setup fee.

    Change Password
    Click this option to change the password for your Control Panel and FTP service.

    FTP Manager
    From here you can setup FTP users, modify anonymous FTP options, view who is online and boot anyone from an FTP session.

    File Manager
    By clicking this option you can view, create and edit files and directories in your account as well as change permissions and upload files from your hard drive.

    Error Pages
    This option will assist you in customizing how your error pages look. It includes: 400, 401, 403, 404 and 500 error pages.

    Web/FTP Stats
    This option will assist you in monitoring visitors to and from your site. This area features three different views of your traffic: Analog, which basically provides you with a quick summary, Webalizer, which provides you with more detailed information, and last 300 visitors with detailed information on each. This area also contains links to monitor your bandwidth usage and to access your error log, which will assist you in troubleshooting and debugging your scripts.

    Raw Access Logs
    This option will let you download a raw access log.

    CGI Center
    This option allows you to enable the pre-installed cgi scripts for your site. Guestbook, forum and others

    Shopping Cart
    This feature allows you to setup a fully functional shopping cart on your site.

    SQL Database
    MySQL is a database engine that you can use with your website. There are two separate features in the Control Panel. One allows you to create your databases and assign users while the other feature allows you to edit the databases.

    Mime Types
    MIME = Multipurpose Internet Mail Extensions. This option allows you to add Mime types to your account.

    Cron Jobs
    Use this option to setup automated processes on your account.

    Apache Handlers
    Allows you to add user defined handlers for the Apache Web Server.

    SSH Telnet
    Allows you to connect to the server shell and issue commands just as with any other Telnet client.

    Search Engine Submit  
    This option will assist you in submitting your URL to some of the most popular search engines in one click.

    What is the name of my incoming mail server? (POP server)
    pop server: - replace with your actual domain name. Use your username and password to access mail with your mail program, e.g. Outlook Express.

    What is the name of my outgoing mail server? (SMTP server)
    Your outgoing mail server (SMTP) is - replace with your actual domain name. Please Note: In order for your SMTP server to operate properly, you must enable SMTP authentication. If prompted, please use the same username/password that you created for that user.

    What do I do with my CGI scripts?
    You can place CGI scripts anywhere on your site. Simply upload the scripts into your cgi-bin instead of your public_html folder.


    I changed my control panel password and now I can't get in.
    Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your control panel.

    How do I get my email?
    If you're familiar with your email client's setup, use the following information to retrieve email from your POP account: Incoming mail (POP3) server: Outgoing mail (SMTP) server: Use your ISP's outgoing mail server.

    I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
    You can upload your page(s) immediately by pointing your FTP client to the IP address you were assigned when you opened your account. After your domain is fully propagated through the system, you can upload to

    Do you have a secure certificate that I can use?
    You can create your own from CPanel.

    What is the path to perl?